Refund Policy for SandalWood Restaurant
Effective Date: 01/01/2025
At [Your Restaurant Name], we strive to provide an exceptional dining experience, whether you dine in, order takeout, or opt for delivery. However, if you are unsatisfied with your experience, we are committed to addressing your concerns. This Refund Policy outlines the terms under which refunds may be issued.
1. Refund Eligibility
We may issue refunds in the following circumstances:
- Order Errors: If the food or drink items delivered to you are incorrect or incomplete.
- Quality Issues: If the food quality does not meet our usual standards (e.g., undercooked, spoiled, or improperly prepared items).
- Cancellation: If you cancel your order before it is prepared, a full or partial refund may be issued depending on the order status.
- Delivery Problems: If your order is not delivered due to issues on our end (e.g., delivery delays or mishandling).
2. Non-Refundable Situations
Refunds will not be provided for:
- Change of Mind: If you decide you no longer want the order after it has been prepared or delivered.
- Incorrect Address: If the delivery fails due to the customer providing incorrect or incomplete address details.
- Food Preferences: Minor variations in taste, spice levels, or presentation that are subjective in nature.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us Promptly: Notify us within 24 hours of receiving your order by calling us at [Phone Number] or emailing us at info@sandalwoodresturent.com.
- Provide Details: Share your order details, receipt, and a brief description of the issue. Attach photos if applicable (e.g., incorrect or damaged items).
- Wait for Review: Our team will review your request and respond within [Insert Timeframe, e.g., 2–3 business days].
4. Refund Process
- Approved refunds will be processed as follows:
- Online Payments: Refunded to the original payment method within [Insert Timeframe, e.g., 5–7 business days].
- Cash Payments: Refunds for cash transactions may be issued as store credit or cash, depending on the situation.
- For partial refunds (e.g., specific items in an order), the amount will be adjusted accordingly.
5. Cancellation Policy
- Dine-In Reservations: Cancellations made at least [Insert Timeframe, e.g., 24 hours] before the reserved time will not incur any charges. Late cancellations or no-shows may be subject to a fee.
- Takeout/Delivery Orders: Orders cancelled after preparation has begun may be subject to a partial or no refund.
6. Our Commitment
We value your feedback and use it to improve our services. If you are not satisfied with your dining experience, we are here to make it right.
7. Contact Us
For refund inquiries or assistance, please reach out to us:
Sandalwood
Viva Arcade, Palakkad Ponnani Road, Lakkidi Kootupatha, 679301
info@sandalwoodresturent.com
+91-7561052255
We appreciate your understanding and thank you for choosing [Your Restaurant Name]. Let us make your next experience better!